Refund policy

Last updated: October 14, 2026

 

We want you to love your order. If something isn't right, here's how returns and refunds work.

 

30-DAY RETURNS

You have 30 days from the date you received your order to request a return. The item must be unused, in the same condition you received it, and in its original packaging with tags attached. You'll also need your order number or proof of purchase.

 

HOW TO START A RETURN

Email us at tiendasnexashop@gmail.com or use our Contact page. Include your order number and the reason for the return. If your return is approved, we'll send you instructions and the return address. Items sent back without an approved return request won't be accepted. Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.

 

DAMAGED, DEFECTIVE OR WRONG ITEMS

Please check your order when it arrives. If an item is damaged, defective or isn't what you ordered, contact us within 7 days of delivery with photos of the item and the packaging. We'll send a free replacement or a full refund. In most cases you won't need to send the item back.

 

NON-RETURNABLE ITEMS

Opened or used personal care, beauty and hygiene products (for example, exfoliating socks and gloves), gift cards, and personalized or custom-made items.

 

EXCHANGES

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

 

REFUNDS

Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds go back to your original payment method within 5-10 business days. Your bank may take a few extra days to post it.

 

CANCELLATIONS

You can cancel your order free of charge within 24 hours of purchase, as long as it hasn't shipped yet.

 

CONTACT

Email: tiendasnexashop@gmail.com