Shipping policy

Last updated: October 14, 2026

 

FREE SHIPPING

Shipping is free on all orders to the United States.

 

PROCESSING TIME

Orders are processed within 1-3 business days. We don't process orders on weekends or US holidays.

 

DELIVERY TIME

United States: 5-12 business days after your order ships.

Other countries: 10-20 business days after your order ships. Times vary by destination and customs.

Our products ship from different warehouses, so an order with several items may arrive in separate packages.

 

ORDER TRACKING

When your order ships, we'll email you a tracking number.

 

DELAYS

If your order is going to take longer than the time shown here, we'll email you to let you know. You can then choose to keep waiting or cancel for a full refund.

 

LOST PACKAGES

If your order hasn't arrived within the estimated time, email us at tiendasnexashop@gmail.com and we'll look into it. If we confirm the package was lost, we'll send a replacement or a full refund. Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an incorrect address entered by the customer.

 

CUSTOMS AND DUTIES (INTERNATIONAL ORDERS)

For orders outside the United States, any customs duties, taxes or fees charged by the destination country are paid by the customer.

 

CONTACT

Email: tiendasnexashop@gmail.com